All orders will be sent by common carrier ground, unless freight service is required. Pallet rates applied for all freight orders.
Innovative Surface Solutions shall not be liable for any losses or damages, direct or indirect, special, consequential, incidental or otherwise, that may arise out of any failure or delay in the delivery of any Innovative Surface Solutions Products. Customers will have the option to purchase insurance through postal carriers.
The Customer shall immediately notify Innovative Surface Solutions in writing of any claims for freight related damages to any Product of which the Customer has knowledge. Furthermore, the Customer is responsible for verifying all shipments for accuracy, and reporting any discrepancies in a timely manner. Innovative Surface Solutions will review said claims and will decide who is responsible for the discrepancy and if new products and/or return of products will be paid by the Customer or Innovative Surface Solutions, Inc.
Customers may cancel a shipment at anytime prior to shipping; if package has already shipped the Customer will be responsible for shipping costs and return shipping costs. Any change requests for a scheduled shipment can be made at no charge until packaging of said order. If order has already been packaged, any additional items will be sent in an additional order and the Customer will be responsible for the additional shipping costs.