Q: Can I change an order once it is submitted?
Yes – if your order has just been created either online or over the phone, you
can contact us by phone, or via our email. Please keep in mind that via email,
your order may ship out before your help email is answered, so for all urgent
matters regarding order changes, please contact us via phone as soon as
possible. Please Note: all orders that have been packaged, but, not shipped,
will not be able to change.
Q: Does Innovative Surface Solutions charge sales tax?
If you are a resident of California, local sales tax will apply to your order.
For all other orders within the United States, no sales tax will be applied.
Q: Does Innovative Surface Solutions accept phone orders, fax orders, or
snail mail orders?
Innovative Surface Solutions takes both online orders and phone orders, and we
can also utilize email orders as well. If you have a special request regarding
an order method, please contact us via phone, or email and we will do our best
to facilitate your order.
Q: How long does it take my order to be processed & shipped once I place
If you place an order before 12:00pm PST, we do our best to ship same day, and
can often ship most orders same day, aside from high volume days, such as
Mondays, or the day after a recognized holiday. For further information, please
see our Shipping Information page for greater detail on order
processing & shipping.
Q: Will I be emailed shipping updates?
As soon as your order is shipped, you will receive an email stating your order
has shipped, and provide you with the tracking number.
Q: How do I keep track of my order?
Your order will be shipped via common carrier and you will receive the tracking
number via email in the body of your invoice. You will then need to access one
of the shipper’s websites to track your order.